Privacy Policy

1. Data controller

BathWright is a trading name operated in Greater London, United Kingdom. For any data-related enquiries, please contact us via the email address shown on our Contact page.

2. Data we collect

When you submit an enquiry through our contact form, we collect the following information:

• Full name
• Postcode or area
• Phone number (optional)
• Email address (optional)
• Project type, budget range and preferred timeline
• Free-text project description

We do not store this data in a database or CMS. Enquiry details are forwarded directly to our business email via a secure email delivery service (Resend).

3. Purpose of data collection

We use the information you provide to:

• Respond to your renovation enquiry
• Discuss project scope, budget and timing
• Provide relevant follow-up information

We will not use your data for marketing purposes unless you explicitly opt in.

4. Legal basis for processing

We process your personal data based on legitimate interest (responding to enquiries and pre-contractual communication initiated by you) and, where applicable, your consent (for analytics cookies).

5. Data retention

Enquiry emails are retained in our business inbox for up to 12 months after the last communication related to a project. After that period, they are deleted unless a legal obligation requires longer retention.

6. Third-party processors

We use the following third-party services to operate this website:

• Vercel — website hosting and deployment (data processed in the EU/US)
• Resend — transactional email delivery for contact form submissions
• Sanity — content management system (no personal data stored)
• Google Analytics — website usage analytics (only with your consent, IP anonymisation enabled)

These providers act as data processors and are bound by their own privacy policies and data processing agreements.

7. Cookies and analytics

This website uses the following types of cookies:

Analytics cookies are only loaded after you accept cookies via the consent banner. You can change your preference at any time by clearing your browser cookies and revisiting the site.

8. Your rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Object — object to processing based on legitimate interest

To exercise any of these rights, contact us via the email shown on our Contact page. We aim to respond within 30 days.

9. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

10. Changes to this policy

We may update this policy when legal, operational or technical requirements change. The “last updated” date at the top of this page will reflect the most recent revision.